The first pre-order time window will run from 29 Sep - 31 Oct 2023 and all these first orders received will go into production at the end of October/ Start of November.

 

The order lead-time is 4-6 weeks once production starts, which means you’ll receive your order in December 2023. We use Courier Guy for deliveries and once your order is shipped you’ll receive a tracking number with your order details.

 

The next pre-order window will be announced once the first closes. In the event that not enough pre-orders are received to be able to go into production, a 100% refund will be granted and you’ll be notified via e-mail to make the applicable payment arrangements.

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Orders work on a pre-order basis.

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This means that when you place an order it is specifically made for you and thus minimizes potential waste. We can’t predict with 100% certainty which cover designs will sell best and keeping stock can be a futile attempt and very costly. By pre-ordering, it helps keep costs low and we are able to offer the planner at an affordable price, ensuring we are able to support your success and wellness.

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Because of this, we can only accept cancellations within a specific pre-order time frame. Once your order goes into production, no refunds will be given and no returns accepted. Should you receive the incorrect order or your planner is severely damaged upon arrival, please send an e-mail to tdp@eiwood.co.za within 2 business days. T&C’s apply. For the full terms please read the returns policy prior to check-out. Please read our guide to The Design Perspective for answers on frequently asked questions or alternatively e-mail us at tdp@eiwood.co.za.