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Below are answers to frequently asked questions about our Planners and Products. Please read through them if you have any queries. Alternatively, you are welcome to contact us with any other questions by sending an e-mail to 

Is the Year By Design Life Planner the right planner for you?

The YBD planners are UNDATED 12 month planners designed to help you stay on-track, by holistically focusing on your professional life, as well as personal life, all in one planner. The system will help you find a work-life balance, but also provide ways to categorize and ‘switch’ between roles and much needed downtime. If you love ‘wearing different hats’, have a go-getter attitude and you are looking for a way to design a life that will support your ultimate dream lifestyle, this planner is for you.

Why choose an undated planner?

An undated planner is extremely helpful in multiple ways. Here are some of the benefits:

  • You can start using it at any time of year and not feel like you are wasting half the book because you’ve ‘skipped’ a few months. (Sometimes we need a change halfway through the year right...)

  • If you like working on a different ‘calendar year’; such as a financial year and plan things with a slightly different timeline, you aren’t restricted by the strict monthly layouts dated planners are designed with.

  • Lastly, by filling in the dates as you plan, enhances your ability to keep track of the details and thus improves your organizational skills as well as increases your productivity and efficiency. No more double bookings!

How can I buy a planner and what will it cost me?

Since launching physical planners we have done extensive market research and found that in-order to provide the system to you at a reasonable cost, digital copies that you can print and use in a modular 'Filofax' binder or file will work best. This has multiple benefits including customizing the systems by being able to move the pages around and adding other pages that may not be in the system like a meal planner or important documents that you like to refer to often. It also allows for creativity to flow and create a planner that's just as unique as you are.

What if I want to return a product once I’ve bought it?

Orders work on a made-to-order basis. This means that when you place an order it is specifically made for you and thus minimizes potential waste. We can’t predict with 100% certainty which products will sell best and keeping stock can be a futile attempt and very costly. By offering the product as made-to-order, it helps keep costs low and we are able to offer the planner at an affordable price, ensuring we are able to support your success and wellness.

Because of this, we can only accept cancellations within a specific pre-order time frame. Once your order goes into production, no refunds will be given and no returns accepted. Should you receive the incorrect order or your product is severely damaged upon arrival, please send an e-mail to within 2 business days. T&Cs apply. For the full terms please read the returns policy prior to check-out.

For digital products, please note that no refunds will be given as we have done our best to ensure you know exactly what you are purchasing and provided multiple images for you to view prior to purchasing. Please ensure that you read through all the information provided on the product prior to making a purchase.


If you have any questions or queries relating to a product after reading all provided information, please send an e-mail to and we'll assist you as best we can.

When will I receive my product?

For physical products the order lead time is 6-8 weeks on placement of order as it is custom made for each individual order placed. We use Courier Guy for deliveries and once your order is shipped you’ll receive a tracking number with your order details. 

For digital products, once you have made payment you will recieve a confirmation e-mail with the downloadable links to download your products within 2 business days. If you have not received your download links or the links seem to be broken, please send us an e-mail with proof of payment to and we'll manually send your the applicable digital products purchased.

How do I use the system and ensure I get the most out of my YBD Life Planner?

With every planner (digital product) you’ll receive a guide as one of the PDF files for download. The guide will serve as a ‘manual’ of how to best utilize the system and in turn, help you reach your goals and succeed in your mission to design the life you have always dreamt of. But of course, we are all individuals and if you find another way to use a specific page or item in your planner, you are more than welcome to adapt it to your liking! We’d love to see how you use the system, so please share on social media and tag us! It will help us design even better planners in-future!

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